Business Courses

This two-day workshop is designed to provide employees with a comprehensive understanding of DEI principles and their importance in creating a more inclusive and productive workplace. Through interactive sessions, group discussions and practical activities participants will gain the knowledge and skills needed to foster an inclusive culture within the organization.

 Reports are the lifeblood of decision making and monitoring in business. Ideally, they provide relevant, vetted information that allows a reader to easily understand both context and implications and make an informed decision. However, too often, important information is buried and organization is muddled. And, writing a report can feel like a time-draining burden. This two-day program teaches you the optimal planning and writing process to convey technical and complex information effectively. And, you will learn how to write reports more efficiently, saving you time and reducing frustration.  

"What is quality today may not be quality tomorrow: A high quality product today may have an advantage in the market but in the future, it will be expected in all similar products. Putting the customer first is one of the most valuable strategies for building a business. Generating satisfied customers is the best source of word-of-mouth referrals and there is no better salesperson than a loyal customer. 

This 1-day Customer Relationship Management (CRM) program will touch on refocusing your business to concentrate on your customers in order to build long lasting relationships that allow you to beat the competition. Participants will learn how leadership styles and culture have an impact on deliverance of service."

 What is good customer service? Is it just applicable for customer-fronting staff? How can we go from good to awesome customer service? What are the common challenges when trying to deliver customer service? How can we handle demanding customers and build trust relationships? This 1-day program is designed to answer the all-important customer service-related questions. Participants will learn the best practices and techniques to deliver exceptional service, while feeling accomplished in resolving customer issue. 

 This two-day program is designed with the objective of presenting an introductory level knowledge of project management practices to non-project specialists to enable the learning of project management practices without the overwhelming jargons of a formal project management framework. The workshop focuses on managing the dynamics of projects and will equip participants with the hands-on skills and experience to manage projects successfully.  

 I don’t have time!” How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realizing it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spend our time productively. After all, time is a scarce and valuable resource. This 2-day program will enable you to examine the causes of stress and its impact on your own productivity at work as well as to consider a range of techniques for helping you handle pressure more positively. 

 Learn to understand how one communicates, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication. For the better part of every day, you are communicating to and with others. Whether it is the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This two-day workshop will help you understand the mechanics and methods of communication and how to make the most of them.