Short Courses

Introduction: Designed to help participants understand the basic principles of quality management and the role of ISO standards in supporting consistent,   reliable and customer-focused operations. 

Duration: 3.0 hrs. through zoom

Fees per pax : US$ 75.00     

Introduction: Introduces practical problem-solving frameworks and root cause analysis tools that can be immediately applied in daily work.

Duration: 3.0 hrs. through zoom

Fees per pax : US$ 75.00 

Introduction: Introduces effective process mapping techniques to visualize how work is actually done, identify gaps of inefficiencies and translate those processes into practical, user-friendly SOPs.

Duration: 2.5 hrs. through zoom

Fees per pax : US$ 65.00 

Introduction: Participants will learn how quality thinking—such as understanding customer requirements, process consistency, error prevention, and continual improvement—can be applied to everyday customer interactions, service delivery, and complaint handling.

Duration: 2.5 hrs. through zoom

Fees per pax : US$ 65.00 

Introduction:  This course helps participants recognize these wastes in their daily work and understand how simple Lean concepts can be applied to improve flow, productivity, and quality—without requiring complex tools or major investments.

Duration: 3.0 hrs. through zoom

Fees per pax : US$ 75.00 

Introduction:  This course introduces participants to the purpose and value of internal audits, emphasizing that auditing is not about fault-finding, but about evaluating processes objectively and identifying opportunities for improvement. Participants will learn the basic audit cycle, auditor roles and responsibilities, and the key competencies required to perform audits in a professional and ethical manner.

Duration: 3.0 hrs. through zoom

Fees per pax : US$ 75.00 

Introduction: Many quality issues, audit findings, and improvement actions fail not due to poor analysis, but because information is unclear, incomplete, or poorly communicated. This course focuses on how to structure messages, present data, and write concise quality reports that are easily understood by management, auditors, customers, and cross-functional teams.

Duration: 2.5 hrs. through zoom

Fees per pax : US$ 65.00 

Introduction: This course introduces participants to the fundamentals of change management, focusing on the human side of change. Participants will learn why people resist change, how change impacts individuals and teams, and what leaders and employees can do to improve acceptance and commitment during change initiatives.

Duration: 2.5 hrs. through zoom

Fees per pax : US$ 65.00 

Introduction: Participants will learn the fundamentals of risk-based thinking, including how to identify risks and opportunities, assess their potential impact, and determine appropriate actions to mitigate risks or capitalize on opportunities. The course emphasizes simple, structured approaches that can be integrated into routine planning, operations, and improvement activities without excessive complexity.

Duration: 2.5 hrs. through zoom

Fees per pax : US$ 65.00 

Introduction:  Participants will learn the basic principles of KPI design, including alignment to objectives, relevance to processes, measurability, and actionable outcomes. The course also covers how to interpret KPI results, identify trends, and use performance data to support problem-solving and improvement actions.

Duration: 3.0 hrs. through zoom

Fees per pax : US$ 75.00